Last Updated: 08 February 2025

At Shibz Flowers, customer satisfaction is our priority. This Return & Refund Policy outlines the conditions under which returns, refunds, and exchanges are processed.

1. Eligibility for Returns

• Returns are only accepted for damaged flowers.
• Customers must report the issue on the same day of delivery.
• The product must be in its original packaging and should not have been altered or used.

2. Return Process

• To initiate a return, customers must contact us via:
  • Email: [email protected]
  • Phone: +971 58 565 6524
• Provide a clear photo of the damaged product as proof.
• Once the request is reviewed and approved, instructions for the return will be provided.

3. Refund Policy

• Refunds are provided only as store credit or exchange.
• Monetary refunds are not available.
• Store credit can be used for future purchases on our website.

4. Order Cancellations

• Orders may be canceled within 15 minutes of placing them.
• After this period, cancellation requests may not be accommodated as orders are processed promptly.

5. Delivery Issues & Liability

• • If the order is delayed due to logistics, weather, or unforeseen circumstances, Shibz Flowers is not liable.
  • If an incorrect address is provided by the customer, we are not responsible for non-delivery.

6. Contact Information

For any return, refund, or cancellation inquiries, please contact us:

• Email: [email protected]
• Phone: +971 58 565 6524

We appreciate your understanding and thank you for choosing Shibz Flowers!