Last Updated: 08 February 2025

Shibz Flowers values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services.

1. Business Information

• Business Name: Shibz Flowers
• Location: Dubai, UAE
• Contact Details:
  • Phone: +971 58 565 6524
  • Email: [email protected]
  • Customer Support Hours: Monday to Friday, 10 AM – 6 PM

2. Information We Collect

We collect various types of information when you use our website, including:

• Personal Information: Name, phone number, email address, billing and shipping address.
• Payment Details: We do not store credit card information. All payments are processed securely through third-party payment gateways.
• Order History & Transaction Details: To provide better service and manage your orders.
• User Account Data: If you create an account, we store login credentials and order history.
• Cookies & Tracking Information: We use tracking technologies to enhance your browsing experience.
• Subscription Information: If you subscribe to our services, we collect and store relevant details.

3. How We Use Your Information

Your personal data is used to:

• Process orders, payments, and deliveries.
• Provide customer support and respond to inquiries.
• Send promotional offers, newsletters, and updates (you can unsubscribe at any time).
• Improve our website and services through analytics.
• Comply with legal and regulatory requirements.

4. Information Sharing & Third-Party Services

• We do not sell customer information to third parties.
• We share necessary information with:
  • Payment Processors: To securely handle transactions.
  • Delivery Partners: To ensure timely shipping of orders.
  • Marketing & Analytics Providers: We use Meta, Google, Microsoft, TikTok, and Snapchat tracking pixels to analyze and enhance user experience.
• There is no option to opt out of tracking at this time.

5. Data Security

• We implement industry-standard security measures to protect your personal data.
• Payment details are handled securely by third-party providers.
• Despite our best efforts, no system is completely secure. Users should take necessary precautions when sharing information online.

6. Cookies & Tracking Technologies

• We use cookies and tracking pixels from Meta, Google, Microsoft, TikTok, and Snapchat.
• These help us analyze website traffic, optimize marketing campaigns, and personalize user experience.
• Users currently cannot opt out of tracking on our website.

7. Your Rights & Choices

• Access & Update Information: You may request access to your stored personal information.
• Data Deletion Requests: Customers can contact us to request data removal.
• Marketing Preferences: You can opt out of promotional emails by using the unsubscribe option provided in every email.

8. Data Retention

• We retain customer information indefinitely for record-keeping and customer service purposes.
• Transaction records are maintained for legal and tax compliance.

9. Third-Party Links

• Our website may contain links to social media platforms and payment gateways.
• We are not responsible for the privacy policies or practices of third-party websites.

10. Changes to Privacy Policy

• We reserve the right to update this Privacy Policy at any time.
• Changes will be posted on this page, and continued use of our services constitutes acceptance of the revised policy.

11. Contact Information

For any privacy-related questions or concerns, contact us at:

• Email: [email protected]
• Phone: +971 58 565 6524

By using our website, you agree to the terms outlined in this Privacy Policy.