Last Updated: 8 February 2025

Welcome to Shibz Flowers! These Terms of Service outline the rules and regulations governing the use of our website, products, and services. By accessing or making a purchase from our website, you acknowledge and agree to be bound by these terms. Please read them carefully before proceeding with any transaction.

1. Business Information

• Business Name: Shibz Flowers
• Location: Dubai, UAE
• Contact Details:
  • Phone: +971 58 565 6524
  • Email: [email protected]
  • Customer Support Hours: Monday to Friday, 10 AM – 6 PM

For any inquiries, assistance, or support, please feel free to reach out to us during our business hours.

2. General Information

• The Shibz Flowers website is open to all users, with no age restrictions.
• Account creation is optional, and users may choose to complete their purchases via guest checkout.
• We offer a subscription service, which is currently processed manually rather than through an automated e-commerce system.

3. Ordering & Payments

• Accepted Payment Methods: We accept Credit/Debit Cards, Cash on Delivery, and Bank Transfers for transactions.
• Order Processing Time: Orders are typically processed within one (1) business day.
• Currency: All transactions are conducted in United Arab Emirates Dirhams (AED).

4. Shipping & Delivery

• Delivery Locations: We currently offer delivery services only within the UAE.
• Estimated Delivery Time: Standard delivery time is 1-3 working days. Expedited delivery options may be available upon request—customers are encouraged to contact our customer support team for such inquiries.
• Delivery Fees: A delivery fee of AED 25 applies to orders below AED 150. Orders above AED 150 qualify for free delivery.

5. Returns, Refunds & Cancellations

• Returns: Returns are only accepted for damaged flowers. Customers must report any damage on the same day of delivery.
• Refunds: Refunds will be issued as store credit or product exchange only. Monetary refunds are not available.
• Order Cancellations: Orders may be canceled within 15 minutes of placing them. Beyond this timeframe, cancellation requests may not be accommodated.

6. Product Information & Liability

• Product Representation: While we make every effort to provide accurate product images, slight variations may occur due to natural differences in floral arrangements.
• Flower Availability & Substitutions: We strive to fulfill all orders exactly as displayed; however, in rare cases, substitutions may be necessary due to flower availability.
• Delivery Liability: Shibz Flowers is not liable for delivery delays caused by weather conditions, logistics disruptions, or unforeseen circumstances beyond our control.

7. Intellectual Property

• All website content, including images, product descriptions, branding, and designs, is the exclusive property of Shibz Flowers.
• Customers and third parties are not permitted to use, copy, or reproduce our content without prior written consent.

8. User Conduct & Restrictions

• Customers must use our website and services for lawful purposes only.
• Fraudulent activity, misuse, or any actions that may harm our business operations are strictly prohibited.

9. Changes to Terms

• Shibz Flowers reserves the right to update, modify, or amend these Terms of Service at any time.
• Continued use of our website and services after such modifications constitute acceptance of the revised terms.

10. Contact Information

For any questions, concerns, or support requests, please contact us at:

• Email: [email protected]
• Phone: +971 58 565 6524

We appreciate your trust in Shibz Flowers and look forward to serving you!